Refund policy

All sales are final

Every item in the River Mill Academy Spirit Store is made to order. Nothing is pre-printed and nothing sits in inventory. Your item does not exist until you buy it. That is what lets us offer this range of designs and sizes without the school carrying stock, and it is why we cannot accept returns or exchanges for size, color, or change of mind.

Please review the size chart on each product page before ordering. Adult and youth charts are listed separately with real garment measurements.

We stand behind every item we make

All sales being final does not mean you are on your own. If something is wrong on our end, we fix it.

Manufacturing or print defects. If your item arrives with a flaw in the garment or an error in the printing, we will replace it at no cost to you. Email casey@crestandstandard.com within 5 days of receiving your item, with your order number and a photo.

This covers defects in how the item was made. It does not cover spelling, wording, or design details that appear in artwork already approved by River Mill Academy, or personalization entered incorrectly at checkout. Those are printed exactly as approved and submitted.

Damage before it reaches you. If an item is damaged during production or delivery, we reproduce it and re-deliver it at our cost. You do not need to do anything or tell us.

If your garment becomes unavailable. Blank garment stock is set by our suppliers and is outside our control. If the garment you ordered becomes unavailable, back-ordered, or discontinued after you order, we will contact you and offer you the choice of an equivalent substitute of comparable quality at the same price, waiting for stock to return, or cancelling your order for a full refund.

Order accuracy

You are responsible for the accuracy of your order at the time of purchase, including the product, size, student name, homeroom, and any personalization. Orders cannot be edited or modified after submission, so please check your details before you complete checkout.

Your legal rights

Nothing in this policy limits any right you have under applicable law.

Questions

Email casey@crestandstandard.com. We are the point of contact for all store questions and we are happy to help.